Comprehensive Care and Medication Management Strategies

Office Policies

At About You - Psychiatric Services, we prioritize your well-being. Our clinic follows a set of policies to ensure your comfort and confidentiality. We believe in personalized treatment plans tailored to your unique needs. Our team of experienced psychiatrists and therapists is dedicated to supporting you on your journey to mental wellness. We offer a safe space for you to express yourself and seek help without judgment. Your mental health is our priority, and we are here to provide compassionate care every step of the way.

Missed Appointment Policy

We understand that sometimes unexpected events occur, making it difficult to keep scheduled appointments. However, missed appointments or late cancellations significantly impact on our ability to provide timely care to all our patients.

Therefore, we require at least 24 hours of notice for any appointment cancellation or rescheduling. If you miss your scheduled appointment, there will be a $75 fee. If you cancel with less than 24 hours' notice, you may be charged a $25 fee for first time, $50 fee for subsequent appointments, and beyond that, possible discharge

We appreciate your understanding and cooperation in helping us maintain an efficient and effective schedule.

Stimulant Policy

To ensure the safe and effective management of stimulant medications, all patients prescribed these medications are required to have two in person appointments per year. These appointments allow us to monitor your progress, address any concerns, and ensure continued appropriate medication management.

Refill Policy

To ensure timely medication refills, please request refills at least five (5) business days in advance. Refills requested with less than five business days’ notice may not be processed promptly. If a scheduled appointment is missed, a $10 fee will be charged for any associated medication refills. Refills can be requested through phone and patient portal.

Late Policy

We understand that sometimes unexpected

events occur, making it difficult to keep scheduled appointments. However, missed appointments or late cancellations significantly impact on our ability to provide timely care to all our patients.

We appreciate your understanding and cooperation in helping us maintain an efficient and effective schedule.

Stimulant Medication Management Contract Policy

To ensure the safe and responsible use of stimulant medications, all patients receiving these prescriptions are required to enter into a medication management contract with our practice. This contract will cover the following key areas:

Medication Adherence: Patients agree to take their medication as prescribed and to follow the prescribed dosage and schedule.
Prescription Refills: Refills will only be provided according to established procedures, and early refill requests will not be granted.
Controlled Substance Agreements: Patients agree to not obtain controlled substances from other physicians, or pharmacies, without the knowledge of their prescribing physician.
Appointment Attendance: Patients agree to attend all scheduled appointments for medication monitoring and evaluation.
Drug Testing: Patients may be required to undergo periodic drug testing to ensure compliance.
Lost or Stolen Medications: Patients agree to report any lost or stolen medications immediately.
Potential Consequences of Non-Compliance: Violations of the contract may result in discontinuation of stimulant medication prescriptions.
Safe Storage: Patient agrees to keep medication in a safe place, out of reach of others.
Diversion: Patient agrees to not share, sell, or in any other way divert the medication.

By signing this contract, patients acknowledge their understanding of these requirements and agree to comply with them. A copy of the signed contract will be provided to the patient for their records.

Number of People with Patients

To maintain a comfortable and efficient environment for all patients, we kindly request that only the patient and up to two adults attend the appointment. This helps minimize distractions and ensures adequate space.

Payment Policy

All copayments are due at the time of service. We accept credit and debit card. Thank you for your cooperation.

Benzo Policy

Due to concerns regarding safety and potential for dependence, our practice has a policy of not prescribing benzodiazepine medications.

Privacy Policy

Effective Date: 08/12/2019

AboutYouPsych is committed to protecting the privacy and security of all patient information. This Privacy Policy explains how we collect, use, protect, and disclose information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from AboutYouPsych. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.aboutyoupsych.com/policies. Message HELP for help. Reply STOP to any message to opt out.

1. Information We CollectWe may collect the following information from you in the course of providing services:Personal Information: Name, address, phone number, email address, date of birth, and other identifiers.Health Information: Medical history, treatment information, insurance details, and other information provided by you or authorized by your healthcare provider.Communication Information: Records of phone calls, voicemails, text messages, or other communications related to your care.

2. How We Use InformationWe use your information strictly for purposes related to your care, including:Scheduling and coordinating appointmentsCommunicating with you about your careProviding treatment and healthcare servicesProcessing billing and insurance, if applicableInternal business operations (quality assurance, compliance, training)

3. How We Protect InformationWe maintain strict safeguards to protect patient data:All phone calls, voicemails, and messages routed through RingCentral and phone carriers are handled in compliance with HIPAA standards.We use encryption, secure servers, and access controls to prevent unauthorized access.Only authorized staff may access patient data, and all staff are trained in confidentiality requirements.

4. No Sale or Sharing of InformationWe do not sell, rent, or trade patient information to third parties.We do not share patient information with third-party providers, vendors, or carriers unless required to deliver healthcare services you request, comply with law, or with your written authorization.Communication providers (e.g., RingCentral, carriers) act only as secure conduits and do not have independent rights to access or use your health information.

5. Disclosure of InformationWe may disclose information only in the following circumstances:With your authorization – for any purpose you consent to in writing.For treatment, payment, or healthcare operations – to healthcare providers, insurers, or service partners involved in your care.As required by law – to comply with court orders, government requests, or public health reporting requirements.

6. Your RightsYou have the right to:Request access to your health information.Request corrections to your records.Receive a copy of this Privacy Policy at any time.Request restrictions on certain uses and disclosures of your information.To exercise your rights, please contact us using the information below.

7. Contact Us If you have questions about this Privacy Policy or our practices, please contact

Phone: ‪(757) 828-5659

Email: info@aboutyoupsych.com